Frequently Asked Questions
The questions we're hearing most, answered directly.
Data & Privacy
Is buyer data being sold?
No. Spectora does not sell client data. Clients decide what to share and with whom. No action from a buyer means no data shared.
What happens to a buyer's information when they engage with a Protection Product?
When a client chooses to request information about a specific service, they provide their contact information directly to the matched provider for that specific purpose (and they are only ever matched with one provider for a product). If a buyer doesn't engage, no information goes anywhere. Data is only shared when a buyer explicitly opts in.
How is this different from other software platforms that have offered similar products?
We know inspectors care deeply about how their clients are treated. In the past, some platforms introduced homeowner services in ways that made inspectors feel like their clients were being treated as leads rather than relationships. Fixle works differently. Clients choose whether to engage — nothing happens without their explicit opt-in. If they do engage, they're connected with a vetted Fixle partner based on their specific situation. For insurance, that means using single-match logic so homeowners have the best chance of finding coverage that fits — even in difficult-to-insure markets. Instead of submitting a buyer's information to multiple providers and letting them compete for the lead, we match each homeowner with one partner based on their property type, location, and coverage needs. For home warranty and security, we work with one trusted partner for each. No client is contacted by multiple vendors for the same product. No data is sold. No inspector client lists are shared. And when buyers engage, inspectors benefit through Spectora Rewards. We built Fixle to align incentives with inspectors, not extract value from them.
What is the Partner Promise?
The Partner Promise is a commitment every Fixle partner must sign before working with us. It governs how partners communicate with clients, how they handle data, and what standards they must meet. You can read the full Partner Promise on the Partner Promise page.
What consent do buyers give before being contacted?
Clients must actively request to connect with a provider before any outreach occurs. They confirm their contact information and agree to be contacted for that specific service. If they don't take that action, nothing happens.
Protection Products
What are Fixle Protection Products?
Protection Products are optional buyer resources available inside the Client Portal. They include insurance, home warranty coverage, and home security solutions — presented at the moment buyers are actively making decisions about their new property
Are Protection Products mandatory for clients?
No. Every Protection Product is entirely opt-in for clients. A buyer must actively request to connect before any provider reaches out. If they don't engage, nothing happens.
Can I turn Protection Products off for my account?
No, Protection Products are on by default for all US inspectors and are now the standard Spectora Client Portal experience.
What providers will my clients see?
The provider your client sees will depend on your market and location. Every Fixle partner has been carefully vetted and has signed our Partner Promise — a commitment to explicit consent, honest communication, and strict compliance standards. When a buyer chooses to engage, they're matched with one provider for that specific service based on their property and location. You can find a list of our partners here.
Does this affect my relationship with my agents?
We built Fixle specifically to strengthen agent relationships, not strain them. Our 2025 Agent Survey found that 83% of agents are regularly asked for insurance help, and 8 in 10 say they're more likely to refer inspectors who help connect buyers with trusted insurance resources1. The agent one-pager in our Resources section is a good tool for getting ahead of any questions.
What if I am already using a Secure24 integration?
If you are already using a Secure24 integration, that process will continue normally and as expected – there will be no disruptions to your process.
Spectora Rewards
What is Spectora Rewards?
Spectora Rewards is a program that lets you share in the value created when homebuyers engage with Protection Products through your Client Portal. Starting April 7th, eligible engagement will begin tracking automatically in the background. The full program, including opt-in, point visibility, and redemption, launches later this year.
Do I need to do anything to start earning points?
Nope! Eligible engagement will be tracked automatically starting April 7th. Nothing required from you right now.
Is participation in Spectora Rewards mandatory?
No, participation in Spectora Rewards is optional. When the full program launches later this year, you'll have the choice to opt in and unlock your accumulated points.
What can I redeem points for?
Points will be redeemable toward products and services. More details on point value and redemption options will be available when the full program launches later this year.
What is the double-points promotion?
All eligible homebuyer engagement with Protection Products earns 2x points through June 30, 2026. Points will accumulate automatically and will be available to view and redeem once the full Rewards program launches.2
Core Product
Is Spectora shifting focus away from inspection software?
No, our commitment remains first and foremost to deliver the best report writing software for inspectors. Fixle is not a pivot; the vast majority of our engineering resources remain focused on core platform stability, performance, camera, annotator, re-inspection workflows, and bug resolution. We are also building tools, including AI-powered features and products, to continue to save you time on each inspection. Being an innovative company remains hugely important to us. We built Fixle around the core product to remove friction in the post-inspection window, not instead of it – and to allow you to deliver value your agents want and need.
What is Spectora doing to address bugs and reliability issues?
We've heard the feedback and we take it seriously. Work on platform stability, performance, and bug resolution continues in parallel with the Fixle launch and is not slowing down. You can always reference our changelog at spectora.canny.io/changelog to see everything we're shipping and fixing.
What AI features are coming to the core product?
AI Comment Assist and AI Message Assist are live now. AI Report Writing Assist is coming soon. Report Writing Assist will allow you to narrate your observations as you inspect, batch-confirm comments at the end of each room. Early access users report saving up to 40 minutes per inspection. An AI Scheduling Agent is also on the way, handling booking calls and answering basic questions so you can get time back, and never truly miss a call.
Does this launch affect my Spectora subscription pricing?
No. Your subscription pricing is not changing.
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¹ Spectora 2026 Agent Survey. Survey conducted among U.S. real estate agents regarding post-inspection transaction needs.
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2 Offer valid on eligible Fixle Protection Product engagements from April 7, 2026 through June 30, 2026. Points will accumulate automatically during this period and will be available once the Spectora Rewards program launches. Spectora reserves the right to modify or discontinue promotional offers at any time.