The following terms and conditions govern all use of Spectora.com, including, but not limited to the Spectora Resource Center, Spectora Blog, and TheSmartHomeInspector.com. Collectively, these resources will be referred to as “sites” or “websites”.
Spectora, Inc. (“Spectora”) offers businesses and individuals access to home inspection report writing software, marketing and business related content, services, tools, features, activities and products available at or through our website, including but not limited to the Online Presence Review service, online marketing services (“High Growth” and “Agency” packages) and together with all other services, content, features & products available through Spectora.com. Collectively, these resources will be referred to as “Services” in this Agreement.
You may access the Sites or Services with a free or trial account. While access to certain portions of the Sites and Services are free, Spectora reserves the right to charge fees for services, features and benefits associated with the Sites or Services at any time.
A “Subscriber” or “Customer” shall be referred to any user who pays for or uses any portion of the Sites or Services.
By registering for Spectora Services and creating an account, you (this includes any agent designated by you operating on your behalf) agree to provide us with complete and accurate information and to keep this information up to date. This may include, but is not limited to, your name, email address, home inspection association affiliation, telephone number, company name, company website, directory listings, social media profiles, and password.
You are solely responsible for activities that occur under or through your account, including actives initiated by third parties, whether or not such activities are authorized by you. Should you grant a third party to act on your behalf, you shall ensure that third party is bound by, and abides by, the terms of this Agreement. You agree to immediately notify Spectora of any unauthorized use of your account or any breach of your account security.
By using the Sites or Services, you acknowledge that Spectora may access your account or information associated with your account to provide maintenance or support, for security related reasons, or for any other business purpose.
Subscription Fees & Terms
Spectora offers a range of subscription tiers or plans within its Services (each a “Plan”). Each plan includes a different set or Services that may be provided in the given month of the subscription period.
A Plan is selected as part of your registration for Spectora Services, which may begin as a Free Trial. Each Plan will have a subscription period based on the period chosen (monthly or annually), starting on the day of payment. You will be billed for the Plan monthly or annually, but regardless of the billing period chosen, you are responsible for the subscription fees for the entire period chosen.
At the end of your current subscription period, your Plan will automatically renew for a subscription period equal to your prior subscription period unless you provide Spectora with email notice (at billing@Spectora.com) of your intent not to renew or your intent to upgrade or downgrade your Plan at least thirty (30) days prior to the end of the then-current subscription period.
You can view details of your Plan, including pricing and the end date of your subscription period, by logging into your account on the Spectora website and clicking on the “Settings” page.
All sales are final for all Services and Plans. Refunds will only be granted within 48 hours in the event of an accidental purchases.
- Subscription fees for your Plan are billed in advance of each billing cycle.
- No refunds or credits will be provided for partial or unused months or days of service in the event of cancellation of your Plan.
- If you upgrade your Plan, you will immediately be charged for the cost of the upgraded Plan, minus a pro-rated credit to reflect the remaining duration of your subscription period. Your billing period will reset to begin at the time of upgrade. You will be charged the full amount of the new and current Plan, as provided on our Pricing page, beginning with your next billing cycle.
- Downgrades go into effect on the next billing cycle.
- Any special offers or discounts on Services or previous subscriptions may not apply to a renewed subscription, including automatic renewals.
Your subscription to the Services may begin with a free trial in which you have access to the Sites and Services for five (5) published inspections.
If you have not provided billing information and selected a Plan at the conclusion of your 5 inspections, you will still have access to your dashboard and existing reports, but you will lose access to the home inspection report writer, the ability to create a new report and all other Services. You will have the ability to enter billing information and subscribe at any time.
A Completed Inspection is defined as a completed and delivered inspection report to a paying customer, by PDF or HTML link, as defined by our database records.
Spectora reserves the right to modify, extend, shorten, cancel or limit the free trial period without notice at any time.
Changes in Subscription Fees
We reserve the right to change fees for the Sites and Services at any time or charge additional fees or costs.
Changes will be reflected in the first billing cycle that occurs more than thirty (30) days after we provide notice of our new fees or costs. If you have upgraded or downgraded prior to this notice, you will be charged at the then-current rate.
Payment of Fees
As an express condition of using Spectora’s Sites and Services, you agree to pay all subscription fees associated with your Plan, including any additional services, and any applicable taxes associated with your Plan and Services. You acknowledge that amounts billed may vary due to promotional offers, changes to account and Pricing structure and changes to associated taxes, and you authorize Spectora to bill you accordingly.
You acknowledge that Spectora reserves the right to terminate your access to Sites and Services for failure to pay fees associated with your Plan and Services.
Credit Card Payments
All subscription Plan fees will be billed to the credit card you provide us with. You authorize the card issuer to pay any amounts described and agreed upon within your Plan. You acknowledge such charges will continue until the account is terminated or these amounts have been paid in full.
You agree to provide current, complete and accurate billing and credit card information. You agree to promptly update card numbers, expiration dates and billing address to keep your account current and accurate. You must contact Spectora if your card is lost or stolen.
You authorize Spectora to determine updated or replacement expiration dates for your credit card in the event your credit card expires. You acknowledge and agree that Spectora reserves the right to charge any replacement or renewal card issued to you to the same extent that we charged the expired credit card. If your subscription Plan fees are not paid by your credit card issuer, you agree to pay all amounts agreed to and due immediately. You agree to pay all costs of collection efforts, including attorney fees & costs.
Termination of Services
Your subscription Plan may be cancelled at any time and will take effect at the end of the current billing cycle.
Spectora is not obligated in any way to refund whole or part of your subscription fees in the event of termination of Services. You will still have access to the Sites and Services you have paid for until the end of your subscription period. You may lose access prior to the end of your subscription period if your account is not in good standing or you violate any of the terms in this Agreement.
You acknowledge the information, Sites, Services, reports included in or available through Spectora Services and Sites may include inaccuracies or typographical errors.
Third Party Websites & Links
Third party websites (“Third Party Websites”) refer to any reference or link to an external website, app, document, resource, quote, advice or recommendation not owned, operated or affiliated with Spectora, Inc or subsidiaries.
Spectora Services and Sites may contain links to third party websites. Access and use of third party websites is at your own risk and Spectora is not responsible for the accuracy or reliability of any information, data, opinions, statements or advice on third party sites that you access from Spectora Sites or Services. Third party sites are not controlled, owned or operated by Spectora, and Spectora is not liable for any damage or losses caused or alleged to be caused by or in connection with reliance or use of any third party site. Any external links to third party sites does not imply an endorsement or recommendation in any way.
User Indemnification of Personal Website(s)
You acknowledge and agree to indemnify and hold Spectora and it’s directors, officers, agents, partners, subsidiaries and employees harmless from any loss, liability, claim or demand, including reasonable attorney fees, made by any third party due to or arising out of any content appearing or published on your website. Spectora makes no claim to the accuracy, reliability, results or outcome of posting content or data you submit or publish on your website(s).
Spectora makes no claim or guarantee, express or implied, to the effectiveness of any information, reports, data, content, advice or recommendations on any of the Sites or Services.
Spectora does not guarantee the completeness, usefulness, or accuracy of any information on the Sites or Services. Spectora does not endorse or accept responsibility for the accuracy or reliability of any opinion, statement or advice made by any party that appears on the Sites or provided by the Services.
You acknowledge and agree that Spectora and it’s officers, directors, agents, subsidiaries, partners and employees will be not liable to you or any third party for any Special, Indirect, Punitive, Incidental or Consequential (including, but not limited to, lost profits or lost data collected through the Sites or Services) damages, whether based on a claim or action of contract, negligence, strict liability, or other tort, breach of any statutory duty, even if Spectora has been advised of the possibility of such damages.
SPECTORA’S LIABILITY TO CLIENT FOR ANY REASON AND UPON ANY CAUSE OF ACTION, WHETHER SOUNDING IN TORT, CONTRACT, OR ANY OTHER LEGAL THEORY, SHALL AT ALL TIMES AND IN THE AGGREGATE BE LIMITED TO THE AMOUNT ACTUALLY PAID BY CLIENT TO SPECTORA FOR THOSE SPECIFIC SERVICES IN QUESTION DURING THE THREE (3) FULL CALENDAR MONTHS IMMEDIATELY PRECEDING THE MONTH IN WHICH THE EVENT UPON WHICH LIABILITY IS PREDICATED FOR SPECIFIC SERVICES PROVIDED BY SPECTORA. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED OR IMPLIED HEREIN, SPECTORA SHALL HAVE NO LIABILITY FOR ANY DAMAGES, WHATSOEVER RELATING TO THE TOOLS, THIRD PARTY PRODUCTS, OR ANY GOODS OR SERVICES NOT DEVELOPED OR PROVIDED BY SPECTORA. LIABILITY FOR ANNUAL SUBSCRIPTIONS WILL BE PRO-RATED AND LIMITED TO THE SPECIFIC SERVICES IN QUESTION AND BE LIMITED TO THREE (3) FULL CALENDAR MONTHS.
Spectora Warranties, Limitations & Representations
Spectora provides Services “as-is” and provides no express warranties, guarantees, or conditions related to the Sites or Services. Spectora disclaims any implied or statutory warranties including those of quality, performance, non-infringement, merchantability, fitness for a particular purpose, and including those arising by usage or trade, course of dealing, or performance.
Spectora does not warrant that the Sites or Services will be free from errors, virus-free, or that services be uninterrupted.
You acknowledge and warrant to Spectora that you (i) own all rights, title and interest in and to the URLs of your website; (ii) own all rights necessary to publish all of the content on or through your website.
User acknowledges and agrees that Spectora does not guarantee, and shall have no liability for, any Sites or Services downtime, including, but not limited to; (i) any downtime or failures caused by previously scheduled maintenance to Spectora servers, equipment, or any other device by which Spectora depends to deliver Services, (ii) any downtime or failure caused by internet network, servers, or service providers, (iii) any downtime or failures caused by your network, systems, local service providers or equipment, or (iiii) any downtime or failures caused by events out of Spectora’s control, such as government actions, labor conditions, natural disasters, or interruptions in internet services or connectivity to an area where Spectora or Spectora servers are located.